Privacy Policy — LagnaLords

1. Information we collect

• •Account information: name, email address, phone number, language preference, and profile details you provide.
• •Birth details: date, time, and place of birth, which you provide when you request a kundli, matching, or personalised reading. You may use general (chart-less) features without providing birth details.
• •Device and usage information: device model, operating system, app version, pages and features used, search queries, and push-notification tokens.
• •Payment information: we process payments through Cashfree and Google Play Billing. We do not store your card numbers, UPI IDs, or bank credentials — those are handled by the payment provider.
• •Communications: messages and call/chat session content with AI and human astrologers, and session summaries kept for quality and safety.

2. How we use your information

• •To provide astrology services: charts, reports, panchang, muhurta, AI and human consultations.
• •To operate your wallet: recharges, balance, debits for questions and reports, and refunds.
• •To provide support and resolve payment or session issues.
• •To keep the platform safe: fraud prevention, abuse detection, and moderation.
• •To improve the services and to send service notifications (not marketing spam). You can opt out of non-essential messages at any time.

3. Information sharing

We never sell your personal data. We share it only as needed to run the services:

• •Payment processors: Cashfree and Google Play (for Play-billed purchases).
• •Cloud infrastructure: Supabase (database) and Render (hosting), which store data under our instructions.
• •Messaging: WhatsApp, only where you have asked for notifications through it.
• •Human astrologers: see your first name plus last initial, and the birth details you shared, once the astrologer accepts the consultation, plus chat content during the session.
• •Legal compliance: where required by Indian law or a lawful order.

4. Cookies and analytics

The website uses essential cookies for sign-in and security, and analytics cookies to understand aggregate usage. The app does not use advertising trackers. You can block non-essential cookies in your browser; core features will still work.

5. Data security

All data is transmitted over SSL (HTTPS). Access to personal data is restricted to authorised personnel and systems. Payment credentials are never stored on our servers. No system is perfectly secure, and we will notify affected users if a breach exposes their personal data.

6. Data retention

We keep your account data while your account is active. After you delete your account, personal data is removed except for financial records we must retain under Indian law (kept for the legally required period, then deleted). Anonymised, aggregated statistics may be kept indefinitely.

7. Your rights (including under India's DPDP Act, 2023)

You may: access your personal data; correct inaccurate data; request erasure of your data; withdraw consent for optional processing; and raise a grievance. To exercise any right, email update@lagnalords.com. We respond to verified requests within a reasonable time.

Delete your account: in the app, go to Me & settings → Delete account; or email update@lagnalords.com from your registered email address. Deletion is permanent. Any refundable wallet balance is handled as described in our Refund Policy.

8. Children's privacy

LagnaLords is for users aged 18 and older only. We do not knowingly collect personal data from anyone under 18. If you believe a minor has shared data with us, email update@lagnalords.com and we will delete it.

9. Changes to this policy

We may update this policy. Material changes will be announced in the app or by email before they take effect. The "Last updated" date above shows the current version.

10. Contact and grievance officer

For privacy questions, data requests, or grievances, contact:

• •Email: update@lagnalords.com
• •Grievance Officer: LagnaLords Team, LUXEMEE PVT LTD (contact via update@lagnalords.com)